Client Success Business Analyst

Satuit Technologies, one of the global leaders in Client Relationship Management (CRM) software for the buy-side asset management professionals is looking to expand its Product Strategy team. The company environment is entrepreneurial, and the benefits are awesome.

Satuit has been the recipient of numerous recognitions and awards over the years including the Boston Globe’s “Top 100 Women-Led Businesses in Massachusetts,” Inc. 5000, Waters Technology Best Buy-side CRM Awards, among others. We're also certified as a women’s business enterprise by the prestigious Women’s Business Enterprise National Council (WBENC).

Okay, let’s get to the details: Our Client Success Business Analyst is responsible for assuring that our clients get the maximum value out of their Satuit software by identifying and actively solving our business needs as it relates to any client-facing process, system or issue.

The Client Success Business Analyst will work closely with other Client Success team members and our clients to understand our clients' business goals, propose solutions, and implement changes to maximize their satisfaction with our products. This person will work one-on-one with our clients to create and implement solutions that keep them happy and help maintain them as our loyal and valued clients.

ESSENTIAL RESPONSIBILITIES

  • Understand business needs, processes, and concepts to formulate clear and thorough requirements
  • Document requirements, define scope and objectives, and formulate solutions to parallel overall business strategies
  • Audit, uncover, and resolve data integrity and system issues
  • Leverage analytical and troubleshooting skills to resolve complex client issues professionally, efficiently, and effectively via phone, email, and online web conferencing
  • Be a liaison between the client and Level II technical support to resolve and troubleshoot various issues that arise

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS

  • Ability to demonstrate innovation when evaluating the business implications of technology solutions
  • High level of analytical and critical thinking skills to troubleshoot and solve complex and unusual business situations
  • Ability to learn quickly and comprehend many technical and business concepts in a collaborative environment
  • Strong communication skills, both written and verbal, to deliver specifications, business timelines and presentations
  • Excellent interpersonal skills, specifically the ability to communicate clearly and interact effectively with all staff levels, internally and externally, to reach mutual goals
  • Ability to exercise independent judgment to manage simultaneous and varied complex projects from inception through completion with minimal supervision.
  • Knowledge of SSRS is huge plus.


TRAINING AND EXPERIENCE

  • Bachelor Degree required
  • Excellent written and oral communication skills, phone manner, and email etiquette
  • Strong process management and analytical skills (should be evident on your resume or LinkedIn profile)
  • 1 – 3 years of demonstrated experience in Business Analysis (preferred)
  • 1 – 3 years related experience in the Investment Management Industry (preferred)
  • Strong focus on teamwork and ability to manage relationships across multiple departments
  • Great attitude is key
  • Ability to travel up to 15% of the time


    BENEFITS:

    Great companies rock great benefits! We offer:

    • Full Product Training Program
    • A highly competitive and best in class Health, Dental and Vision plan
    • Flexible Spending Accounts
    • Life, Short and Long-Term Disability Insurance
    • 401k with Company Match
    • 15 days of PTO (Paid Time Off)
    • 9 Holidays
    • Flex-Time
    • Free Parking
    • Fresh Fruit Daily
    • Monthly lunches

    Travel/Work:

    We are conveniently located within a five-minute walk of the Braintree Red Line stop with easy access by car, the T, or Commuter Rail. We offer excellent benefits, a challenging work environment and lots of growth potential for the right candidate.

    If you would like to apply for this position, possess the above qualifications, and are authorized to work in the US, please send an email with your resume and cover letter to: https://satuit-technologies.breezy.hr/

    (No phone calls, please).

    We do NOT offer relocation assistance or any type of sponsorship for this position. We do NOT work with agencies. Thank you!

    Satuit Technologies is an Equal Opportunity Employer. We are committed to hiring and promoting without discrimination on the basis of race, color, gender, national origin, sexual orientation, physical ability, religious beliefs, age, ethnicity, U.S. military or veteran status, or any classification protected by federal, state, or local law.